Application Enhancement,
Maintenance and Support
– A WINNING STORY

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Client

Our client is a leading insurance and financial solutions provider for schools, community colleges and health care organizations.

Requirements:

Client was looking for a software development partner in Microsoft technologies who was equally motivated towards providing application support. The application served the health insurance carriers and the end customers in need of health plans.

Key Highlights

Key Successes:

  • Our technical team

Industry Vertical: Non-life insurance

Domain: Health

Duration: 9 years

Team Size: 9 to 17

Technology:
VB, ASP, C#, .NET, SQL Server, Boo, XSLT, XML

Platforms:
Windows platform

Automation Tools: Squish

Methodology: Agile

Our Challenges

  • Domain understanding
  • Lack of functional specification documents
  • Large application comprising:
ModulesScreens
Portal(end user facing app)1040
Admin Interface2080

 

  • Up to 1000 concurrent users and more than 20,000 batch operations.

Our Approach:

  • Set up an onsite team to work closely with the end customers using the application and logging defects.
  • Set up a strong technical team to understand the underlying code and deliver daily fixes with acceptable quality.
  • Set up the right number of resources for application support, provide day-to-day operational support, generate reports including billing and manage data transfer between the partners.
  • Set up delivery process that moved defects (or enhancements) from Fixed to internal QA Pass to UAT Pass before moving to production and follow up with production roll out testing.
  • Set up enterprise QA team to document regression test cases besides testing and later automate the test cases.

Issue Count

By Application Type

application enhancement

By Issue Type

application enhancement

By Priority

application enhancement by priority

By Status

application enhancement by status

By Open Year

application enhancement review by year

Our Value Addition

Continuously met service expectations.
Enhancements moved to support team in a year.

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