Application Enhancement,
Client
Our client is a leading insurance and financial solutions provider for schools, community colleges and health care organizations.
Requirements:
Client was looking for a software development partner in Microsoft technologies who was equally motivated towards providing application support. The application served the health insurance carriers and the end customers in need of health plans.
Key Highlights
Key Successes:
- Our technical team
Industry Vertical: Non-life insurance
Domain: Health
Duration: 9 years
Team Size: 9 to 17
Technology:
VB, ASP, C#, .NET, SQL Server, Boo, XSLT, XML
Platforms:
Windows platform
Automation Tools: Squish
Methodology: Agile
Our Challenges
- Domain understanding
- Lack of functional specification documents
- Large application comprising:
| Modules | Screens | |
|---|---|---|
| Portal(end user facing app) | 10 | 40 |
| Admin Interface | 20 | 80 |
- Up to 1000 concurrent users and more than 20,000 batch operations.
Our Approach:
- Set up an onsite team to work closely with the end customers using the application and logging defects.
- Set up a strong technical team to understand the underlying code and deliver daily fixes with acceptable quality.
- Set up the right number of resources for application support, provide day-to-day operational support, generate reports including billing and manage data transfer between the partners.
- Set up delivery process that moved defects (or enhancements) from Fixed to internal QA Pass to UAT Pass before moving to production and follow up with production roll out testing.
- Set up enterprise QA team to document regression test cases besides testing and later automate the test cases.
Issue Count
By Application Type
By Issue Type
By Priority
By Status
By Open Year
Our Value Addition
Continuously met service expectations.
Enhancements moved to support team in a year.
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